The term ‘Help Desk’ may sound simple, but is proving to be a crucial and complex element in providing the highest standards of relationship and performance for our much–valued customers. The Edaran Help Desk has become of utmost importance and the key element in our providing customer satisfaction to the highest of expectations. It can be considered as the main gateway to our technical support services. Responses to customer queries are constantly monitored as delegated to our most appropriate technical personnel. As of date, we provide multiple modes of communication including: telephone, fax and e-mail.

We operate a helpdesk system providing assistance to our customer to track and monitor all problems reported and escalated. We also have a repair centre to undertake our own repairs on faulty equipment thus providing cost savings to our customer .