EDARAN IT SERVICES

eDaran IT Services Sdn Bhd is a wholly owned subsidiary of eDaran Berhad and was established to undertake all businesses activities that involve and relate to the area of Information Technology. The company’s traditional activity has been in the area of systems integration and maintenance. Today, eDaran IT Services Sdn Bhd is a full fledged IT services and solutions provider, bringing to its customers, end-to-end IT systems solutions that include the provisioning, installation, commissioning, integration and maintenance of IT systems and related services.

KEY PERSONNEL

YBhg. Dato’ Bistamam Ramli

President Group Chief Executive Officer

Encik Fazlan Azri Tajudin

Director

Encik Fisal Bin Abdullah

Head, Service Delivery Department

Encik Sayauti bin Ahmad

Head, System Integration Sales

Encik Mohd Nor Fauzi Abdul Kayum

Head, Major Accounts

Product and Services

We have an experienced team of software developers and project managers who have undertaken and implemented customized solutions across both Microsoft .Net and Java platforms. We deliver comprehensive solutions for our customers’ Information Technology needs. We believe in sharing their mission and working together with them as partners towards achieving their specific goal. With a strong of experience behind us, we believe that we are the partner of choice when it comes to providing the right solutions for IT requirements. We are able to provide proof-of-concept in feasibility assessment of information technology requirements by custom building a working model database application that accurately replicate the customer’s business objective.

Our methodology involves careful planning, management, and execution. Its structure is formulated to provide a swift and efficient migration from your existing system into the new system, and in a fraction of the time it normally takes other systems. Besides that the Contractual Requirements will be referred throughout the project execution period. We also ensure that the quality of the software will be taking care by having an appropriate Quality Management process. Finally, the Project Manager will ensure that the project will be delivered on time and within budget.

In general, the implementation methodology will have four stages as listed below:

  •  Analysis & Design
  • Development
  • Testing
  • Closure

Our Core Services

  • Project Management
  • Software Development
  • System Integration

Solutions
What distinguishes our document processing solution is the depth of subject-matter knowledge and operational expertise brought into the application of IT to a problem. We stand out in the marketplace with enterprise-class expertise and focused industry solution.

Custom Information Systems
A robust and completely paperless system covering all the aspects of Customs operations from Custom clearance, revenue accounting, internal tax and preventive application system fully compliant to WTO requirements. We also have enhanced the basic module with Decision support systems and gate control systems using a web-enabled front –end.

Healthcare- Continuous Career Development Program (CCDP)
The CCDP solution monitors the development of 22 different professions in the medical agency. The system facilitates all participants on planning, recording and tracking of CCDP activities and credit points. Additional Phase also includes monitoring and managing placement / distribution of human resources throughout the clinics, hospitals and all health care facilities.

Wildlife and Natural Park Management
The Wildlife and Natural Parks management system provides solutions for the officers to enhance efficiency and effectiveness in managing the wildlife resources in the country.

The system covers various aspects such as:

  1. Enforcement: Issuance and monitoring license
  2. Ecotourism: Tourist information, publications
  3. Research: Tracking and archiving of rare species
  4. Training and Public Awareness: Courses, exams
  5. Protected areas: Enforcement
  6. Ex-Situ Rehabilitation: Genetic sources
  7. Biological Conservation: Inventory, complaints, strategic impact analysis

Investigative Reporting System

Online system to track and process complaints, investigation, evidence gathering, knowledge base, audit trail and notifications. The system provides the capability to check the status of any investigation online as well as keep all related information in one single electronic folder thus eliminating loss in time in locating documents.

A knowledge base of previous cases including related evidence is stored in a single repository allowing quick searches for cross referencing purposes.

Financial Planning, Budgeting and Consolidation System
  1. Analyst work in a familiar environment thanks to the seamless integration into Microsoft Excel
  2. Budgeting and analysis within the same application
  3. A flexible ad hoc browser features fast and simple analysis
  4. Web publishing features for fast and communication within your enterprise
  5. Single cell access to all major data sources in the SAP and non-SAP world to link data from different sources within one report.
  6. Planning scenarios, what-if analysis?
  7. Scorecard/Dashboard, management cockpit

Our team comprises of Microsoft Certified Systems Engineers, (MCSE), Microsoft Certified Systems Administrator ( MCDA), Microsoft Certified Desktop Technician (MCDT) and Microsoft Certified Professionals (MCP) as well as hardware engineers who provide maintenance support services covering mainframe, servers, pc’s and printers to ensure high systems availability.

We have developed partnerships with best-in-class hardware providers to supplement our own technology that collectively represent all he components required to build robust, end-to-end solutions.

Presently, operating from various regional sites, we are continuously seeking to enhance our services further by providing enhanced /improved service levels through rapid attendance. We are gearing up to provide extended regional support by locating new support bases nearer to our customers.

Currently, in addition to our Headquarters, we have nationwide presence at all state in Peninsular Malaysia, Sabah (Kota Kinabalu) and Sarawak (Kuching). These established support centres provide geographic proximity to our customer bases.

We transform the data centre according to the today’s IT environment. With latest technology in hand. We mange he data centre process efficiently. Data management will run efficiently and you can concentrate on business needs IT technical issues

We do migration of the application to be tally with the latest technology. The application can be a catalyst to the staff to enhance their productivity. It is also important to reduce the costs of operations and help the company to concentrate more on business core.

Security is really not an option. It is a must. Every company has to make sure that it has strong security management on their network. It is important to prevent any harmful agents, spam or malwares brought by hackers and to avoid data failure.

We manage the security issue by monitoring the network and servers so that only authorized people can access the database. We also determine what kind of firewall or antivirus software to be used to make the data more secured and reliable.

We offer outsourcing so that the companies can reduce the cost of operations in business process without losing their core business, quality and productivities.

As the world run fast nowadays, outsourcing becomes main practice to help the company gain more profits without worry about operational cost, qualities and productivities.

Nowadays, using the open source is popular among the industry players. Besides costing less than proprietary softwares, businesses can get better quality products at a fraction of the price and companies can increase the productivity and gain more profit from it. The workers can express their creativity because the level of freedom open source offers to users and developers.

Open source is the right choice to those companies who wants to produce a more secure and customizable products. Flexibility, interoperability and auditability are the main reasons open source holds an edge over proprietary softwares. Companies that embrace open source can produce more high quality, innovative and reliable products.

eDaran’s Customer Care Service operates around the clock to provide a Single Point Of Contact (SPOC) to our esteemed clients where business continuity is crucial. Customer Care Service is the main gateway to our technical support services.

Client queries are constantly monitored and we strive to provide First Call Resolutions and where further assistance is required, our Customer Care Executives will escalate the issue to the relevant technical support team for further action.We support multi-mode communications and customers can choose to interact with us via wide ranging communication tools that includes:

  • Email
  •  Customer Care Web Portal
  • SMS and WhatsApp
  • Voice Call
  • Fax

We would like to highlight some of the key points of our Customer Care Service:

  • Single Point Of Contact (SPOC) for IT Support
  • Ticketing and tracking that includes routing and email notifications
  • Incident Management and Problem Management
  • Provide level 1 and 2 support and escalate to Principal if needed
  • Managing the Knowledge Base
  • Adhering to Service Level Agreements (SLAs)

We also operate our own in-house repair center to undertake repairs on faulty equipment thus providing further cost savings to our clients.

We offer consultancy on software services in Business Analysis phase. We collect requirements in the Business Analysis phase to confirm what the user needs. In this phase, several meeting will be done to meet the user requirements and finally the solutions might satisfy the end user and our clients.

During consultancy, we determine all hardware and software requirements which are suitable for the future system. We also make the feasibility study to make the system more reliable and robust when it becomes ‘life’ in the future.

In eDaran, we offer migration services. We change those old systems which need to be changed to new systems or add new features. We suggest what items or parts need to be replaced and the new flows or features need to be added.

We also suggest to use new methodologies or new technologies to ensure that the migration really tally with contemporary phenomenon for example, cloud computing.

Warranty services are provided immediately after the commissioning of the system. The duration varies from 1 (one) to 6 (six) years as requested by clients. During the warranty period, we are committed to inspect and rectify all errors and bugs, to ensure the system is usable.

For hardware related warranty, we have back-to-back agreement with Product Principal to ensure that the faulty hardware can be either replaced or repaired within the agreed Service Level Agreement (SLA).

We design and develop the specialized application according to the respective clients. We go through to the clients to develop their specialized application that suitable for their scope of work and policies.

We have customers from established bodies in various government agencies which use our application such as Royal Customs and Excise of Malaysia, Environment Department of Malaysia and Anti-Corruption Agency Brunei Darussalam.

Business Analyst

Job Description

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of team efforts.
  • Effectively communicating their insights and plans to cross functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing, and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects
  • To perform any other related task as assigned by the Company.

Job Requirement

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Minimum 3 year(s) of working experience in the related field is required for this position.
  • Possess a Certified Professional for Requirements Engineering (CPRE) will be an added advantage.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent documentation skills.
  • Must be able to work independently with minimal supervision.
  • Fresh graduates are encouraged to apply.
  • Applicants must be Malaysian citizens.

Technical Writer

Job Description

  • Prepare, review, revise, and maintain technical documents, including software and systems engineering, operations, testing, proposal, tender and user documentation;
  • Gather and analyze technical and product information from various sources to document new or changing product functionality;
  • Write, format, edit, review, and proof procedural and technical information for technical and non-technical users;
  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables;
  • Maintain a library of application documentation, cataloguing it for internal and external use;
  • Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel”; and
  • Performs any other related task as assigned by the Company.

 

Job Requirement

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology/ Software Engineering/ Application Development or equivalent.
  • 3 to 5 years of working experience required in an IT development environment.
  • Experience in creating documentation for audiences with different levels of technical skill.
  • Excellent in writing, editing, and communication skills.
  • Excellent in English and Bahasa (both written and verbal).
  • Ability to read some programming code.
  • Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.
  • Ability to analyze and synthesize complex content.
  • Applicants must be Malaysian citizens.

Executive, Product/Business Development

Job Description

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent;
  • A minimum of 5 year(s) of working experience in Product Management is required for this position;
  • Preferable in FinTech industry/environment;
  • Possess good knowledge in digital product;
  • Excellent written and verbal communication skills in English and Bahasa Malaysia, with a proven ability to present analysis results to senior management;
  • Exceptional in writing solution proposal and in-person presentation skills;
  • Proficient in MS PowerPoint, Word and Excel; and
  • Applicants must be Malaysian citizens.

Job Requirement

  • Leading the entire life cycle of product, from defining the scope, building the technology, creating great customer experience to acquiring customer;
  • Creating product roadmap to visualise the overview of technology and products, ensuring the maximum effectiveness of the project roll-outs;
  • Identify and evaluate opportunities and risks for delivering the company’s product as an app-based business, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success;
  • Identify and evaluate technology trends and evolving social behaviour that may support or impede the success of the product;
  • Establish a governance process that meets government, regulators, partner, and company SOP;
  • Oversee the innovation and improvement of all products as well as the day-to-day product activities in such a way that ensures that the products are constantly growing to suit market needs and requirement;
  • Ensure that necessary steps are being taken to make any modifications that are being made in the product or strategy in order to bring out the best results for the business;
  • Develop deep analytical tools that analyse results and benchmark product performance and present results to demonstrate the impact of initiatives;
  • Execution of marketing plan and initiatives; and
  • Perform any other related task as assigned by the company.

Protégé

Job Description

  • Fresh graduates with Bachelor Degree in Sales & Marketing/ Software Development/ Information Technology/ Software Engineering/ Business Administration/ Accounting/ Finance or Human Resource Management
  • Self-motivated, good interpersonal skills and positive attitude.
  • Willing to learn and independent.
  • Proficient in Bahasa Malaysia and able to communicate in English.
  • Applicants must be Malaysian citizens.

Job Requirement

  • 12 months training (Soft skills and On-The-Job (OJT) training).
  • Medical benefit.
  • Mileage claim.
  • Group Personal Accident (GPA).

Internship

Job Description

  • Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Computer Science/ Software Development/ Information Technology/ Multimedia Technology/ Marketing/ Business Studies/ Administration/ Management/ Human Resource Management or any equivalent courses.
  • Possess current CGPA of 3.0 and above.
  • Interns will be placed at various departments in the Company.
  • Self-motivated, good interpersonal skills and positive attitude.
  • Willing to learn and independent.
  • Preferable: Students who are in their last/final semester (high chance to be converted as Full Time/ Permanent Staff based on discipline, work performance and the Company’s business requirements).
  • Required language(s): Bahasa Malaysia, English.
  • Applicants must be willing to work in Desa Pandan.
  • Internship duration up to 6 month(s).
  • Applicants must be Malaysian citizens.

Job Requirement

  • Monthly allowance of RM600.00.
  • Gain real and valuable work experience.
  • Guidance from experienced personnel.

Software Developer

Job Description

  • Collaborate with team members to determine best practices and client requirements for software.
  • Develop intuitive software that meets and exceeds the needs of the company.
  • Professionally maintain all software and create updates regularly to address customer and company concerns.
  • Analyze and test programs and products before formal launch.
  • Troubleshoot coding problems quickly and efficiently to ensure a productive workplace.
  • Regularly fix bugs every time it occurs.
  • Ensure software security by developing programs to actively monitor the sharing of confidential information.
  • Actively seek ways to improve business software processes and interactions.
  • Assist and support the coaching and training of other team members.
  • To perform any other related task as assigned by the Company.

 

Job Requirement

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Minimum 3 year(s) of working experience in the related field is required for this position.
  • Knowledge in following programming languages e.g ASP.NET, C#, PHP, .Net, MS SQL, JavaScript, JQuery, MySQL, Windows Service, Devexpress and Mobile Application.
  • Well understanding of Object Oriented Programming (OOP) and Model View Controller (MVC) design patterns.
  • Understanding of Google Console and react native framework is optional.
  • Must be able to work independently with minimal supervision.
  • Fresh graduates are encouraged to apply.
  • Applicants must be Malaysian citizens.

Mobile Developer

Job Description

  • Support the entire application lifecycle (concept, design, test, release and support).
  • Produce fully functional mobile applications writing clean code.
  • Gather specific requirements and suggest solutions.
  • Write unit and User Interface tests to identify malfunctions.
  • Troubleshoot and debug to optimize performance.
  • Design interfaces to improve user experience.
  • Liaise with product development team to plan new features.
  • Ensure new and legacy applications meet quality standards.
  • Research and suggest new mobile products, applications and protocols.
  • Perform any other related task as assigned by the company.

Job Requirement

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Minimum 2 year(s) of working experience in the related field is required for this position.
  • Knowledge in React Native or any hybrid frameworks.
  • Experience with third-party libraries, Application Programming Interface (API), Google Console e.g. Developer Console, Apple Developer Program and Google Play Console.
  • Competent in expeo.io library.
  • Familiarity with Object Oriented Programming (OOP) design principles.
  • Excellent analytical skills with a good problem solving attitude.
  • Must be able to work independently with minimal supervision.
  • Applicants must be Malaysian citizens.

Database Administrator

Job Description

  • Build database systems of high availability and quality depending on each end users’s specialised role.
  • Design and implement database in accordance to end users information needs and views.
  • Define users and enable data distribution to the right user, in appropriate format and in a timely manner.
  • Use high-speed transaction recovery techniques and backup data.
  • Minimise database downtime and manage parameters to provide fast query responses.
  • Provide proactive and reactive data management support and training to users.
  • Determine, enforce and document database policies, procedures and standards.
  • Perform tests and evaluations regularly to ensure data security, privacy and integrity.
  • Monitor database performance, implement changes and apply new patches and versions when required.
  • Perform any other related task as assigned by the company.

Job Requirement

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Senior Executive specialized in IT/Computer – Network/System/Database Admin or equivalent.
  • Knowledge of database queries, database theory and database design.
  • Hands-on experience with database standard and end user applications.
  • Experience with DBA case tools (frontend/backend) and third party tools.
  • Familiarity with database design, documentation and coding.
  • Familiarity with programming languages and Application Programming Interface (API).
  • Problem solving skills and ability to think algorithmically.
  • Applicants must be Malaysian citizens.

Business Development Account Manager

Job Description

  • To achieve sales target for Recurring Business and Business Development Department.
  • Develop and prepare business development plans, marketing strategies and sales forecast.
  • Develop new business proposal, business model and presentation.
  • Introducing new products/services and value added solution to existing and potential customers.
  • To liaise with Principal/Distributor and Sales Department in identifying right solutions for potential clients.
  • Account management, developing new customers, regular presentation and sales pitch to customers.
  • Participate in selected tender, RFP or RFQ.
  • Participate in any projects as required

Job Requirement

  • Diploma or Degree in Business Administration/Marketing/Information Technology or equivalent.
  •  3 – 4 years of working experience in sales, business, marketing and information technology.
  • Ability to understand user requirements and able to present the business concept to potential clients.
  • Advantage to candidate that has networking relationship with Government, GLC Companies and Private Enterprise.
  • Good command of English and Bahasa Malaysia
  • Excellent written and verbal communication skills.
  • Independent and attention to details.
  • Applicant should be Malaysian Citizen.

Sales Account Manager/Sales Executive

Job Description

  • Develop and implement effective sales and marketing strategies and plans to achieve business target.
  • Identify high potential sales opportunities, build rapport and educate customers on the best solutions available.
  • Lead and develop account strategy using customer’s growth plans, budget and project timelines.
  • Establish and manage strong presence in the market and develop strong relationship with customers and business partners.
  • Take the lead in organizing pre-sales activities such as conducting detailed solution demonstrations, high-level consultative sessions and product walk through.
  • Ensure high post-sales satisfaction that enables repeat business with customer.
  • Prepare proposals and tender with the goal of winning deals with the maximum revenue and margins.
  • Ensure personal sales target is met and assist team member in achieving the overall sales target.
 

Job Requirement

  • Diploma or Degree in Computer Science or Sales/Marketing/Business.
  • 3 to 5 years sales experience with a sound domain knowledge in solutions sales/application services or maintenance services.
  • Able to quickly understand customers’ needs, develop and implement innovative plans to meet customers’ requirements.
  • Ability to present highly complex technical and business concepts to the customers.
  • Good coverage in Government and Government Link Companies.
  • Good command of English and Bahasa Malaysia.
  • Excellent written verbal communications skills.
  • Pay attention to details, professional and independent.
  • Able to work independently.
  • Applicants should be Malaysian citizens or hold relevant residence status.