We have an experienced team of application developers and project managers who have undertaken and implemented customized solutions across various platforms including both Microsoft .Net and Java. We deliver comprehensive solutions for our customers’ Information Technology needs. We believe in sharing their mission and working together with them as partners towards achieving their specific goal. With a strong experience behind us, we believe that we are the partner of choice when it comes to providing the right solutions for IT requirements. We are able to provide proof-of-concept and feasibility assessment of information technology requirements by custom building a working model database application that accurately replicate the customer’s business objective.

Our methodology involves detailed planning, management and execution. Its structure is formulated to provide a swift and efficient migration from the existing system into the new system and in a fraction of the time it normally takes other systems. Besides that the Contractual Requirements will be referred throughout the project execution period. We also ensure that the quality of the output will be closely monitored by having an appropriate Quality Management process. Finally, the Project Manager will ensure that the project will be delivered on time and within budget.

In general, the implementation methodology will have four stages as listed below:

•  Analysis & Design
• Development
• Testing
• Closure

Our Core Services

• Project Management
• Software Development
• System Integration

Solutions Developed

What distinguishes our document processing solution is the depth of subject-matter knowledge and operational expertise brought into the application of IT to a problem. We offer the market with enterprise-class expertise and focused industry solution.

Custom Information Systems (SMK)

A robust and completely paperless system covering all the aspects of Customs operations from Customs clearance, revenue accounting, internal tax and preventive application system fully compliant with WTO requirements. We have enhanced the basic modules with new modules such as for Free Trade Agreement (FTA), Authorised Economic Operator (AEO), Malaysian Tourism Tax (MyTTx) and gate control systems using a web-enabled front–end.

e-Payment

This is an all-integrated payment platform developed to provide a user-friendly integrated online payment solutions. For one of our State Government, we developed a platform to consolidate services from various state agencies (such as Pejabat Tanah, Majlis Air Negeri etc.) into a single platform linked to a payment gateway.

For another state government agency, we developed a solution platform that allows the agency to register under privileged group in the state to assist privileged group to obtain basic necessities such as groceries from designated grocery stores, school aids or access to various medical services

Healthcare- Continuous Career Development Program (CCDP)

The CCDP solution monitors the development of 22 different professions in the medical agency. The system facilitates all participants on planning, recording and tracking of CCDP activities and credit points.

Additional Phase also includes monitoring and managing placement / distribution of human resources throughout the clinics, hospitals and all health care facilities.

Wildlife and Natural Park Management

The Wildlife and Natural Parks management system provides solutions for the officers to enhance efficiency and effectiveness in managing the wildlife resources in the country.

The system covers various aspects such as:

1. Enforcement: Issuance and monitoring license
2. Ecotourism: Tourist information, publications
3. Research: Tracking and archiving of rare species
4. Training and Public Awareness: Courses, exams
5. Protected areas: Enforcement
6. Ex-Situ Rehabilitation: Genetic sources
7. Biological Conservation: Inventory, complaints, strategic impact analysis

Investigative Reporting System

Online system to track and process complaints, investigation, evidence gathering, knowledge base, audit trail and notifications. The system provides the capability to check the status of any investigation online as well as keep all related information in one single electronic folder thus eliminating loss in time in locating documents.

A knowledge base of previous cases including related evidence is stored in a single repository allowing quick searches for cross referencing purposes.

Financial Planning, Budgeting and Consolidation System

1. Analyst work in a familiar environment thanks to the seamless integration into Microsoft Excel
2. Budgeting and analysis within the same application
3. A flexible ad hoc browser features fast and simple analysis
4. Web publishing features for fast and communication within your enterprise
5. Single cell access to all major data sources in the SAP and non-SAP world to link data from different sources within one report.
6. Planning scenarios, what-if analysis?
7. Scorecard/Dashboard, management cockpit

Our team comprises of Microsoft Certified Systems Engineers, (MCSE), Microsoft Certified Systems Administrator ( MCDA), Microsoft Certified Desktop Technician (MCDT) and Microsoft Certified Professionals (MCP) as well as hardware engineers who provide maintenance support services covering mainframe, servers, pc’s and printers to ensure high systems availability.

We have developed partnerships with best-in-class hardware providers to supplement our own technology that collectively represents all components required to build a robust, end-to-end solutions.

Presently, operating from various regional sites, we continuously enhance our services further by providing enhanced /improved service levels through rapid attendance. We are gearing up to provide extended regional support by locating new support bases nearer to our customers.

Currently, in addition to our Headquarters, we have nationwide presence in all states in Peninsular Malaysia, Sabah (Kota Kinabalu) and Sarawak (Kuching). These established support centres provide geographical proximity to our customer bases.

We transform the data centre according to today’s IT environment. With the latest technology in hand, data management will run efficiently and customers can concentrate on the business needs free from IT technical issues.

We do migration of the application to suit with the latest technology. The application can be a catalyst for the staff to enhance their productivity. It also reduce the costs of operations and help the company to concentrate more on their core business.

Data security is really not an option. It is a must. Every company has to make sure that it has strong security management on their network. It is important to prevent any harmful agents, spam or malwares brought by hackers and to avoid data failure.

We manage data security issue by monitoring the network and servers so that only authorized personnel can access the database. We also determine what kind of firewall or antivirus software to be used to make the data more secure and reliable and adequate Penetration Tests are performed.

We offer outsourcing so that the companies can reduce the cost of operations in business processes without losing their focus on core business, quality and productivities.

Nowadays, using the open source is popular among the industry providers. Besides costing less than proprietary software, businesses can get better quality products at a fraction of the price and companies can increase productivity and be more efficient. The workers can express their creativity because of the level of freedom open source offers to users and developers.

Open source is the right choice for those companies who want to produce more secured and customizable products. Flexibility, interoperability and auditability are the main reasons open source holds an edge over proprietary software. Companies that embrace open source can produce more high quality, innovative and reliable products.

eDaran’s Customer Care Service operates around the clock to provide a Single Point Of Contact (SPOC) to our esteemed clients where business continuity is crucial. Customer Care Service is the main gateway to our technical support services.

Customer queries are constantly monitored and we strive to provide First Call Resolutions and where further assistance is required, our Customer Care Executives will escalate the issue to the relevant technical support team for further action. We developed a dedicated application called orbitCARE to support our customers. Customers can also choose to interact with us via other wide ranging communication tools that includes:

• Email
•  Customer Care Web Portal
• SMS and WhatsApp
• Voice Call
• Fax

Some of the key points of our Customer Care Service:

• Single Point Of Contact (SPOC) for IT Support
• Ticketing and tracking that includes routing and email notifications
• Incident Management and Problem Management
• Provide level 1 and 2 support and escalate to Principal if needed
• Managing the Knowledge Base
• Adhering to Service Level Agreements (SLAs)

We also operate our own in-house repair center to undertake repairs on faulty equipment thus providing further cost savings to our clients.

We offer consultancy on software and application services in Business Analysis phase. We collect requirements in the Business Analysis phase to confirm what the user needs. In this phase, several meeting will be done to meet the user requirements and finally propose the solutions that will satisfy the end user and our clients.

During consultancy, we determine all hardware and software requirements which are suitable for the future system. We will also be doing the feasibility study to ensure the system are more reliable and robust when it is commissioned.

In eDaran, we offer migration services. We change the existing old systems which need to be changed to new systems or add new features. We will propose the new applications platforms, hardware and the new business flows or features that require changes.

We will also propose to use new methodologies or new technologies to ensure that the migration really suitable with contemporary technology, for example, IR 4.0.

Warranty services are normally provided immediately after the commissioning of the system. The duration varies as pre-determined by clients. During the warranty period, we are committed to inspect and rectify all errors and bugs, to ensure the system is usable.

For hardware related warranty, we have back-to-back agreement with Product Principal to ensure that the faulty hardware can be either replaced or repaired within the agreed Service Level Agreement (SLA).

We design and develop the specialized application according to the respective clients. We will discuss with the clients to develop their specialized application that is suitable for their scope of work and policies.

We have customers from established bodies in various government agencies which use our developed applications such as Royal Customs and Excise of Malaysia, Malaysian Meteorological Department, Agensi Pengurusan Bencana (NADMA), Pejabat Kewangan dan Perbendaharaan Negeri Sembilan, Majlis Agama Islam Melaka, Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN), Anti-Corruption Agency Brunei Darussalam and others.